About the Opportunity:
Working with our clients your skills and passion will have a direct impact on changing young lives and setting children on a path toward a life full of choices. You will be immersed in a community of educators, administrators and staff who are eager to create an enriching and supportive learning and working environment.
We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding customer service by answering questions, handling complaints, and troubleshooting problems and concerns clients may have with and services. This position is additionally responsible for customer service via email.
Requirements and Compensation
- Hybrid – Remote and on-location
- North Miami, FL
- $28.00 – 35.00 hourly, 40+ hours per week, less in months May – July.
- 1 year of prior tech support/call center experience.
- Own up-to-date laptop.
- Access to high speed internet.
- Highly familiar with computer settings, wifi settings, and app extensions.
- Verbal and written professionalism.
Full Job Description
Manage call center representatives and call performance.
Perform call center follow-up.
Perform other call center duties.
Prepare call center performance reports.
Report daily call center stats.
Assist with supporting call-center.
Sell services to consumers who call the call center.
Maintain call center database integrity by entering information on every call.
Support call center agents on escalated calls.
Provide backup call center management.
Plan for call center technologies.
Receive inbound calls and emails from customers.
Lead an exceptional call center team.
Manage the daily call center operations.
Resolve inbound customer calls regarding accounts.
Maintain call center database by entering information.
Processing customer transactions in a call center environment.